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Virtual Clinic Lead

RemoteUnited Kingdom, England, LondonOperations

Job description

About Inflow

ADHD can be challenging, but that doesn’t mean accessing support should be hard or expensive. Our mission? Empower every person with ADHD to reach their full potential. We use technology to provide comprehensive tailor-made programs designed by leading doctors & coaches. By owning the entire ADHD patient experience we help people better manage their ADHD.

We are a fiercely ambitious team. Since launching in April 2021, we have helped tens of thousands of people manage their ADHD (as well as being the #1 ADHD app) and we’re just getting started. We think through everything from first-principles and value logic over experience. In order to move fast, we learn fast. We believe in learning by doing - so we like to jump straight in. We say things as they are and believe success is driven by honesty. We’re not afraid to be ourselves and while our mission is serious, we don’t take ourselves too seriously.

About the role

Your mission will be to own the strategy and operations of our virtual clinic product offering. Drive product decisions, create success metrics, and manage the delivery/operations to help meet business objectives and cater to our members’ needs.

  • Work with founders to develop a clear roadmap and launch strategy for a more comprehensive offering to get us closer to our vision
  • Develop a framework to prioritize and validate new experiments and initiatives
  • Work closely with other members of the team to create a more seamless and integrated product offering for our members
  • Take responsibility for setting and tracking KPIs and success metrics to drive an understanding of product health and performance
  • Work closely with our Clinical Lead and practitioners to ensure we are delivering a best-in-class service to our members
  • Evaluate opportunities and deliver high-leverage changes to optimize our internal tools and processes
  • Manage any regulatory and operational requirements that are necessary to scale out our offering
  • Hire and manage a team of A-players that are needed to help us validate and scale out our offering

What we can offer

  • Competitive Salary + Equity

  • The opportunity to work for a mission-based company and positively impact the lives of those with ADHD

  • Being one of the first employees in an exciting early-stage startup

  • Fast-paced learning through direct hands-on experience

  • Flexible working environment

  • Pension plan

  • Up to 25 vacation days per year + an additional 10 mental health days per year

What our members say about us

  • "I thought I was beyond help and that there just weren’t any ADHD-specific strategies out there. This app has already given me so much hope that I have lost over the years.”
  • “This app is amazing and I’ve recommended it to everyone in my life who has ADHD or other mental health issues that they cope with.”

Job requirements

  • 3+ years of experience in operations and/or product at a healthtech startup, preferably working on a virtual clinic
  • Experience hiring and managing a team
  • Entrepreneurial experience
  • Commercially minded and operationally excellent
  • Highly analytical and able to utilize data to inform decision making
  • Strong written and verbal communicator
  • Experience with hypothesis-driven development, experimentation, and conducting A/B tests
  • Strong technical understanding and obsessed with product/technology
  • Has an MVP-mindset, has preference for speed and validating ideas as quickly as possible
  • Scrappy, willing to get their hands dirty and wear multiple hats
  • True team player - highly collaborative